Fareharbor customer service. Give us a call today.
Fareharbor customer service 4. They will also walk you through the steps to make changes so that you know how to do it in the future. You should already be set up to cancel bookings, and this is an easy fix. Mar 29, 2025 · Yeah, so I used some of the res-tech companies other than FareHarbor. With the help of the Onboarding master, new users of FareHarbor will be trained using a one-on-one approach to make sure that they are prepared to get things done accurately. FareHarbor offers a similar level of customer support. 81 per hour for Support Specialist to $56. Having come from another system, there are a few things I would have liked to have seen in FareHarbor. We identify and vet partners to meet the excellence you deserve. Get 24/7 website support with FareHarbor! Submit a ticket, access phone and email assistance, explore the Help center, and discover industry insights. They appreciate the user-friendly interface and the personalized support that helps them manage their businesses more effectively. Cons. Items can refer to almost any kind of experience, from guided tours to instructional classes to rentals, as well as retail items like gift cards. Feb 28, 2025 · Fareharbor customer service is slow and laborious and requires determination to elicit an answer. The company behind the product also offers round-the-clock support from the organization’s Denver-based marketing and customer service teams. Connectivity Support Requests. Exceptional customer service: FareHarbor provides outstanding support to ensure businesses have a smooth experience with the platform. Mar 14, 2025 · In summary, FareHarbor is the best of the best we've ever used. Mar 2, 2025 · The absolutely greatest benefit to our business is the lighting fast customer service via a very easy to use chat window right on the lower right corner of the interface. Outside user: A user on another FareHarbor Dashboard who you’ve approved to have access to your own Dashboard. New Affiliate Requests. Clearly indicate any restrictions. Enter the email address associated with your FareHarbor account. Cons: Some of the booking restrictions get funky on some of our items. Pros: Customer service is amazing, they're kind, quick and smart. As always, we’re here 24/7 to answer any questions. Red Bull and 5-Hour Energy cocktails. *Available to operators in select regions, reach out to learn more. 17 FareHarbor Customer Service Representative interview questions and 17 interview reviews. The score is calculated based on the number of customer information parameters you send and their accuracy. FareHarbor salary trends based on salaries posted anonymously by FareHarbor employees. They have offices in multiple locations worldwide. Average salaries for FareHarbor Customer Service: $46,790. The dedicated customer service with an actual account manager that i can talk to when I have an issue is one of top features I love. Refunds are handled in the most ludicrous way, the system says if there is not enough money to cover a refund it will revert back to your linked bank account but in practice it does not. Jul 7, 2022 · Whether you like to learn on the fly or you prefer to chat with a FareHarbor expert, our Help Center and 24/7 support are always available to you! Discover how FareHarbor can help you with solutions designed for your business. FareHarbor has 53 reviews with an overall consumer score of 4. FareHarbor is located at 1515 Cleveland Pl Suite 400 in Denver, Colorado 80202. I found that they had a monthly subscription where FareHarbor is more pay as you go, so that's what I preferred. They now had a policy they could directly reference when a customer was asking for a refund, rather than leaving your frontline staff to have to make the tough call on whether or not to refund a guest. Get your questions answered live by one of our industry experts. V. Feb 20, 2024 · Welcome to your comprehensive self-service one-stop-shop, designed to streamline your experience on your FareHarbor Dashboard. This is not part of our practice at any stage. Send Text Reminders to Groups & Individuals Take the stress out of last minute changes, shifting weather conditions or day-of reminders by sending text messages to individual customers or entire availabilities Nov 13, 2020 · If you go to cancel a booking and come across a FareHarbor Cancellation Policy window that reads FareHarbor Bookings CANNOT be Canceled Automatically Within 0 Hours!, Confirm You Will Call Vendor Directly, please call FareHarbor Support at (855) 495-5551. FareHarbor. Apr 30, 2021 · “Customer service is outstanding – FareHarbor stands alone in the industry in the support and education of its clients. Schedule a demo today! Mar 14, 2025 · Fareharbor customer service is slow and laborious and requires determination to elicit an answer. Our FareHarbor team will never ask for money at any point in the recruitment process. By phone. Mar 28, 2025 · How much does FareHarbor in the United States pay? The average FareHarbor salary ranges from approximately $42,927 per year for Recruiting Coordinator to $185,330 per year for Engineering Team Leader. Highly recommend any tour or business needing reservations/ticketing to integrate FareHarbor. Free interview details posted anonymously by FareHarbor interview candidates. Feb 21, 2024 · “We found [that by] adding trip protection, [which is autoselected], it made our customer service team’s job easier. Founded in Hawaii in 2013 we now power and support 20,000+ businesses globally. Mar 1, 2022 · As industry leaders, we provide the best online booking software & services to help your tour, rental, or activity business succeed! Schedule a demo today! Jan 6, 2018 · As industry leaders, we provide the best online booking software & services to help your tour, rental, or activity business succeed! Schedule a demo today! Jul 28, 2022 · Customer Communication Last updated: July 28, 2022 There are a variety of ways you can communicate with your customers directly from your Dashboard to make sure they have all the information they need. I especially love the ease to set up affiliate company's to handle third party bookings. Being a cloud-based service, FareHarbor Sep 9, 2024 · Make your customer service contact information easy to find and keep customers updated throughout their order process. ” Courtney Scruggs, Operations Manager; Website Design Manager on Mar 17, 2020 · A: Full refunds are free in FareHarbor. 8 stars on Capterra Mar 2, 2025 · Check Capterra to compare FareHarbor and RocketRez based on pricing, features, product details, and verified reviews. Q: I issued a refund, how long does that take? Mar 1, 2022 · As industry leaders, we provide the best online booking software & services to help your tour, rental, or activity business succeed! Schedule a demo today! Mar 29, 2025 · Yeah, so I used some of the res-tech companies other than FareHarbor. Ausführliche Erfahrungsberichte mit Vor- und Nachteilen zu Funktionen, Benutzerfreundlichkeit, Preis-Leistungs-Verhältnis und FareHarbors Kundensupport. 6 days ago · Used the app daily last summer and it worked great, but after a few months of inactivity, the app won't let me log in. C. At FareHarbor, our mission is to make experiences better for everyone. About FareHarbor. By email Have a question or request? Fill out the form below and our team will get back to you shortly! You can also reach us directly at: You must be logged in to submit a support ticket. The average FareHarbor hourly pay ranges from approximately $21 per hour (estimate) for a Tech Support to $69 per hour (estimate) for an Account Executive For Torin, the customer service from the FareHarbor team has been invaluable and has been a major part of the longevity of our partnership: “The customer service that I get from FareHarbor is the best. Customer service is a key component to the success of your business, and we hope you feel prepared for any situation with the help of our seven tips. Experience FareHarbor Waivers*, built to safeguard your business, expedite check-ins, and gather key information. For quick answers to common questions, enter a search term or browse our Help Topics below. me based on pricing, features, product details, and verified reviews. FareHarbor is a very popular booking service which competes against The customer service is available 24/7 and the representatives are always knowledgeable or willing to find the answer. Additionally, you can access support via the associated app on your Android or iOS. Jun 20, 2023 · B. On holiday weekends, you can't get software support, and even on "normal" workdays, they are always understaffed if you want to fix something in your system quickly. FareHarbor can be contacted via phone at (855) 495-5551 for pricing, hours and directions. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients Sep 8, 2016 · Crying customers. There is 24/7 customer support available that arrives from a live representative. Convert more bookings, automate the collection of customer feedback, analyze rich data, and turn raving customers into more online reviews. If you can’t find what you’re looking for, we’re always available by phone or email. Get a free demo Whether you run tours, activities, rentals or attractions, FareHarbor is designed to fit your Comparación de FareHarbor y Principales Alternativas When evaluating reservation systems in the market, FareHarbor distinguishes itself through its user-friendly interface, industry-specific features, competitive pricing structure, seamless OTA integrations, and excellent customer service. m. Mar 14, 2025 · Fareharbor customer service is slow and laborious and requires determination to elicit an answer. As a Click here for quick answers by searching FareHarbor’s online help center, or get in touch with our Support team who is available 24/7! Oct 21, 2024 · Reselling with FareHarbor Requests. Feb 15, 2023 · Here are some resources to help you get up and running with FareHarbor. In summary, FareHarbor is the best of the best we've ever used. 1-808-439-8800 444 Niu Street, Suite 300 Honolulu, HI 96815. Customer service. Customer Service. Customer service: we use personal information to provide you with customer service, respond to your questions and complaints and to monitor and improve our customer service. [object Object] Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry Jun 2, 2021 · Where can I find FareHarbor's contact information? What is FareHarbor's phone number? Do they have a contact us page? What are FareHarbor's social media pages? Can I contact FareHarbor through Facebook, Twitter or Instagram? Does FareHarbor support live chat? How can I chat live with a FareHarbor customer support rep? Jan 6, 2018 · As industry leaders, we provide the best online booking software & services to help your tour, rental, or activity business succeed! Schedule a demo today! FareHarbor has customer service 24/7, is fully customizable, doesn't require a contract, and the fees are comparable to other ticketing platforms. – For partial refunds, FareHarbor will keep the booking fee and refund a portion of the credit card processing fee based on the amount being refunded. May 11, 2022 · We pride ourselves on providing clients with best-in-class software and customer service. Mar 30, 2025 · Yeah, so I used some of the res-tech companies other than FareHarbor. Canned messages, reminder emails, confirmation emails Send confirmation and reminder emails to customers. Product demos at 2 a. 000 Log in Get a demo. With insights from our esteemed clients and our team of Dashboard experts, we’ve curated a list of essential features designed to get you through your everyday needs. 0. Shore Excursions by Roberts Hawaii. Nov 8, 2024 · For every server event you send, Facebook will show you an Event Match Quality (“EMQ”) score between 0 and 10. Rezdy gets good reviews for its features and support, though some people want more direct account management for quick fixes. Customer stories Learn why 20. Order: A group of bookings purchased at the same time by one person. To learn more about managing users, creating and updating availabilities, and other daily tasks, see Using the Dashboard . ” FareHarbor is a global online reservation platform for the tour and activity industry. 1 out of 5. They also integrate with our website so that when a customer purchases a ticket, they never leave our website - and it didn't require altering the format or template of our website. Account facilities: where a FareHarbor account was created for you, we use the account-related information for the purposes of administering and maintaining the Jan 9, 2018 · As industry leaders, we provide the best online booking software & services to help your tour, rental, or activity business succeed! Schedule a demo today! Jul 24, 2020 · As industry leaders, we provide the best online booking software & services to help your tour, rental, or activity business succeed! Schedule a demo today! Discover FareHarbor the leading tour operator booking software. P Oct 24, 2017 · The best part about making the switch to FareHarbor is that our crew members now have 24/7 access to their schedules on any device and can see any changes in real time. FareHarbor is a very popular booking service which competes against other booking services like Priceline, Expedia and CheapOair. Mar 6, 2025 · If you don’t know your shortname, go to the main FareHarbor login page and click the link that says Find your user account. By integrating Fareharbor to Yonder you can engage, listen and help customers 24-7. I think fareharbor has a nice system and, from what I've read, great customer service and support. The average FareHarbor salary ranges from approximately $42,715 per year (estimate) for a Customer Service Representative to $322,079 per year (estimate) for a Head of Channel Development. Reviews are generated by real users. May 13, 2016 · Here are the three easy ways you can use FareHarbor to take both your customer service and customer communication to a whole new level. 6 days ago · Currently, 50 active FareHarbor coupons for use on the FareHarbor website. Aug 21, 2024 · Lastly, you can access your FareHarbor Dashboard through any web browser or by downloading our mobile app for iOS or Android devices. Mar 6, 2025 · FareHarbor is an online-based booking and schedule management solution intended for tour and activity companies and organizations. This support is available either via phone call or through live chat on their website. Also, I thought the FareHarbor support and demo were excellent, so I was able to get up to speed quicker. Mar 1, 2024 · Online user/online customer: A customer who books a tour, activity, or experience through your website. Tried updating, deleting and re-downloadingdont know what changed but it wont work now Emailed customer support (after they replied to my review) and never heard back from them. com customer ratings for April 2025. FareHarbor B. This answer was fact-checked on January 18, 2025. The software helps transform websites into powerful booking and scheduling platforms with its extensive host of features and functionalities, including embedded calendars, activity displays, and the recently optimized Lightframe checkout tool. Learn more! Find out how this operator used FareHarbor’s powerful upselling tool to sell more offerings in one order, increasing the average basket value per customer. 38 per hour for Counsel. From a live training session with a real human being, to a huge online library of video and copy resources to 24-hour service help, there’s simply no one out there that cares for the success of its tour operators [more Lee en GetApp opiniones actualizadas de FareHarbor escritas por usuarios verificados. The company aims to help tour operators increase their online bookings and revenue. Their exceptional customer service, the ease of use of their system, and their quick problem-solving capabilities have shown us that they are the ideal choice for any business needing a comprehensive and reliable solution for managing bookings and payments. Available around the clock in 8 languages. Usually able to help and solve your problems within 24-36 hours. 000 About FareHarbor's Brand. FareHarbor reviews and Fareharbor. TicketingHub users love personal and timely customer service. From marketing solutions to digital waivers, photo services, and more – we’ve got it all to turn FareHarbor into a “one stop shop” for all of your company needs. See full list on fareharbor. The main issue is price. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality. It adds "tax and fees" at the end. You can call us at (808) 495-0244 or (855) 495-5551. This is the story of how FareHarbor landed a bunch of new customers through old-fashioned, take-no-prisoners FareHarbor’s integrations with our preferred software partners help you maximize efficiency across your entire business. Reviews zu FareHarbor Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. There are 1 offers was verified for you, and today‘s biggest coupon is 65% off. com, GetYourGuide, Google Things To Do, Viator, and Musement. CONS. Helping businesses choose better software since 1999 May 28, 2024 · FareHarbor is known for its excellent customer service. We will email you a link with your company shortname, which you can click to complete the login process. What if I forgot my username/password? Customer stories Learn why 20. (the company behind FareHarbor™) is registered and based in Amsterdam, the Netherlands (“FareHarbor”, “we”, “us” or “our”), from where it renders an online, live availability booking application that allows Providers to offer tour and activity booking services to their End Users (the “Service”) on its websites (the “Websites”). Average FareHarbor hourly pay ranges from approximately $20. FareHarbor is the best online booking software for your business. Sus opiniones y comentarios, con ventajas y desventajas e información detallada sobre precios, harán tu búsqueda más fácil. However, some users say it's hard to get help on weekends because of time zone differences. For more content like this, head over to FareHarbor Compass ! Convert more customers with the FareHarbor Dashboard and our securely encrypted tour reservation software, the Lightframe. Start reselling with any non-API affiliates through FareHarbor (for example, a hotel concierge desk). Entdecke kostenlose Live-Demos und vergleiche FareHarbor mit ähnlichen Programmen. I can still log in on a browser though. Keep customers in the know FareHarbor Bewertungen von verifizierten Nutzern. Request help with troubleshooting or to request new API connections, including Expedia. com FareHarbor’s 24/7 support team is here to help your business, whenever you need it. The EMQ score indicates how effective your server event’s customer information may be at matching it to a Facebook account. While some users report difficulty getting help with the software, others praise FareHarbor's exceptional customer service. We help tour operators and rental companies manage, sell, and scale. Learn three unique ways FareHarbor clients have built their loyalty programs — and found massive success with return bookings and upfront income. The average FareHarbor hourly pay ranges from approximately $21 per hour (estimate) for a Tech Support to $69 per hour (estimate) for an Account Executive Mar 2, 2025 · In the last few years, these problems have seemed to be getting worse: customer service doesn't answer when you need them. Click here for quick answers by searching FareHarbor’s online help center, or get in touch with our Support team who is available 24/7! We’re here 24/7 to help you get the most out of FareHarbor. If I had a magic wand and could make all customer service calls be like the ones I get when I call FareHarbor, I would wave it all day long. If anyone is asking for your credit card or banking information in relation to a role at FareHarbor, this is not a legitimate FareHarbor interaction and most likely Mar 2, 2025 · Highly recommend any tour or business needing reservations/ticketing to integrate FareHarbor. Seamless integrations: FareHarbor easily integrates with popular OTAs, helping businesses reach a larger audience. Overall I enjoy Tripworks much better than Peek Pro or Fareharbor. They charge my customers 6% of the total price of online sales as a slightly hidden convenience fee. As industry leaders, we provide the best online booking software & services to help your tour, rental, or activity business succeed! Schedule a demo today! Sep 10, 2024 · Reviews from FareHarbor employees about FareHarbor culture, salaries, benefits, work-life balance, Customer Service Representative; Customer Support Coordinator; May 28, 2024 · FareHarbor is known for its excellent customer service. I enjoy how efficient and dependable FareHarbor’s customer service department is when you need them. To apply the discount, click the ‘copy code’ button next to the code on this page, and paste it into the ‘coupon code’ box at the checkout and click ‘apply’. Get the customer excited! Descriptions aren’t just for explaining logistics, they’re for selling your activities. For example, if your activity is not good for children or people with certain health conditions, be sure to say so. Limited customization: Although FareHarbor offers customizable booking forms, some users may find that the platform's customization options are not as extensive as they would like. The customer service is available 24/7 and the representatives are always knowledgeable or willing to find the answer. See full review Teresa T Exceptional customer service: FareHarbor provides outstanding support to ensure businesses have a smooth experience with the platform. You’ll be taken back here after you do. Last but not least, exceptional customer support and service is crucial to have from your next booking software provider. User Ratings & Reviews. FareHarbor Distribution Network Sailing to success: How this operator earned $109k through FHDN bookings this year Mar 14, 2025 · Fareharbor customer service is slow and laborious and requires determination to elicit an answer. Feedback At Roberts Hawaii, we love to hear from Jul 24, 2020 · As industry leaders, we provide the best online booking software & services to help your tour, rental, or activity business succeed! Schedule a demo today! As industry leaders, we provide the best online booking software & services to help your tour, rental, or activity business succeed! Schedule a demo today! Apr 3, 2021 · To discover if FareHarbor has any student discounts or FareHarbor discount codes, we recommend exploring their official site or getting in touch with their customer service representatives. Nov 7, 2023 · Reviewers consistently praise FareHarbor for its outstanding customer service, highlighting the team's responsiveness and dedication to solving issues quickly. Learn how. ” A Win-Win Approach Apr 28, 2020 · Learn more about using Markdown in FareHarbor. Please log in to FareHarbor. Give us a call today. Any fees associated with the payment will be returned back to both you and the customer. Read customer story Rated 4. Mar 22, 2022 · An item is anything that can be purchased or booked by your customers through FareHarbor. . As a Mar 29, 2025 · Unsure of what to choose? Check Capterra to compare FareHarbor and SimplyBook. Our friendly Support Team is always here to help. yvsmjwzjknkbuovhkemzbgwjvyulmhycntrujufznmjhjtdfqkycsyyuvxkddaqccjejyyepuhnabesfo